Role and Responsibilities
As a KPI controller your main task is to support the process of optimizing service and cost efficiency. The Nordic KPI controller works with a specific KPI division across all Nordic countries. Key responsibilities includes control, analyze and coordinate repair speed KPI within customer satisfaction department. You communicate daily with service partners for operational efficiency on repair speed KPI.
Key responsibilities include:
• Manage and monitor the daily work for repair speed KPI.
• Training ASC´s (Service workshops) in ways of KPI related topics.
• Completing reports (weekly, monthly and quarterly)
• Be able to present in monthly meetings (management level)
• Ad-hoc / business critical reporting
• Database management (exporting/altering/creating datasets)
• Collaborate with partners (external) as well as internal staff with maintaining or creating new reports.
• Regularly analyze data, create and lead action plans for improvement.
• Forecasting service volumes and follow up on service network efficiency through analyze and reporting
• Support daily business through service management together with partners, analysis and process guidance.
Skills and qualifications
We are looking for a team player with good communication skills that has at least gymnasium level education in either technical or administration. You preferably have experience from working with SAP and creating and analyzing databases. You have advanced skills in Excel and experience from programing is a merit but not required. As a person you are a problem solver and have a strong power of initiative. You are fluent in English and preferably also one of the Nordic countries.
What we offer
The position is part of our consulting business, which means that you will be employed at Needo and work at our client´s offices in Kista. It is a full-time assignment of 2 years with immediate start. For further information about the position, please contact the responsible consulting manager.
